Setting up delivery and pickup

Upfrica keeps delivery and Click & Collect separate. Delivery uses a shipping profile; Click & Collect uses a verified pickup location that you enable for each suitable product.

For delivery

• Add an accurate dispatch address and create a reusable delivery profile.
• Set realistic coverage, methods, prices and preparation estimates.
• Connect suitable products to the profile and review the buyer-facing price.
• For a paid order, prepare, dispatch and record the requested evidence.

For Click & Collect

• Create a pickup location with its public area, hours and buyer instructions.
• Submit the location and required evidence for Upfrica verification.
• Enable the verified location separately on each suitable product.
• For a paid order, prepare it, mark Ready for pickup and verify the buyer's one-time code during handover.

What buyers see

• Checkout shows only the fulfilment choices eligible for that product and location.
• Delivery shows the available method, charge and estimate.
• Click & Collect shows the public pickup area and preparation information.
• The exact pickup address is revealed according to the location privacy setting and order stage.

Keep the two lifecycles accurate

• A delivery order can move through dispatch and delivery states.
• A pickup order moves through preparation, Ready for pickup and verified collection.
• Never mark a pickup order dispatched or a delivery order collected.
• Keep payment, messages, status updates and evidence inside Upfrica.

Quick checklist

• Delivery profile checked
• Verified pickup location checked
• Eligible products linked to the right option
• Prices and preparation estimates checked
• Order lifecycle understood

Manage Buyer pickup